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CORPORATE PROFILE |
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The company was formed because we perceived a need for a carrier whose service was to provide specialty Private Lines at a discount off MCI, Sprint and AT&T while offering superior personalized service and support. Focusing only on Private Lines, we have structured our organization to include a group of telecom-savvy individuals that are highly trained private-line-only technicians. The key objective for these technicians is not to be “order-takers” but have the telecom knowledge to guide their customers through the entire process. This includes coordinating the installation as well as interfacing and accepting responsibility for monitoring the equipment vendor’s progress to ensure the circuit is ready for immediate use. Furthermore, we recognized the need to play a larger role in the installation process for our clients; therefore, all customers are assigned an IT Project Management team during circuit migrations to help avoid unnecessary duplicate billing and downtime. In order to achieve our objectives we built a nationwide T-3 and T-1 fiber network, that is monitored at our Network Maintenance Center. Our next priority was to focus on customer retention. “Our growth and success did not evolve due to aggressive marketing. Growth can best be achieved when there is a corporate awareness that retention of the customer base is foremost.” American Telesis invested in a proprietary customized software package catered to Private Lines. The Amtel™ software is the most user-friendly, information intensive and customer-oriented maintenance software available in the industry. The expertise of our staff coupled with the use of the Amtel™ database has given us the ability to consistently provide on-time installations and the fastest recovery time for service issues. Exceeding client expectations is our standard, not the exception. Our success has been measured by customer loyalty. American Telesis can configure, price, order, coordinate, install and maintain elaborate specialized networks and individual circuits more effectively, more efficiently and for less than our competitors. Our network, like our customer base has nearly doubled every year. The attrition rate averaged over the last 6 years is less than 3%. We believe this is attributable to our proactive provisioning and maintenance teams. American Telesis prides itself as a telecom company that can back the statement, “We offer Integrity, Diversity and Expertise.” |
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American Telesis provides Wide Area Network solutions utilizing a Complete Suite of Data and IP Products, including Private Lines, Ethernet Private Lines, MPLS/IPVPN, Dedicated Internet Access, Frame Relay, and Managed Services. In addition we offer Specialized Private Lines including Ring Downs and Hoot’n’Holler Networks. Our company has been in business since 1992, maintaining solid growth and profitability for all quarters since inception. The American Telesis network spans the globe.