TROUBLESHOOTING & ESCALATION LIST:
Level One:
Network Operations		 800.545.2107
Hours of Operation: 24/7
When calling in trouble please provide:
• Company Name
• Contact Name and Telephone Number
• Your Circuit Identification Number
• Description of the Problem or Quality Issue
x
Level Two:
Network Operations Supervisor		 James Eulert
800-545-2107
800-297-1122
303-485-1890 Fax


x
Level Three:
Network Operations Manager		 Jim Mitchell
800-545-2107
800-297-1122
303-485-1890 Fax
x
Level Four:
Vice President 		Heather Selbert
800-545-2107
303-485-1886 Direct
303-485-1890 Fax
x
Level Five:
President		 Monica Bauer
800-297-1122
843-842-6099 ext. 113
843-842-9731 Fax

 
 
CONTACT US:


American Telesis, Private Line & Network Specialists

Phone: 800.297.1122
Fax: 843.842.9731

Email:
General Information: ATinfo@american-telesis.net

American Telesis is confident that escalations will never reach a Level Four or Level Five but, should the need arise, do not hesitate to escalate as outlined above.

It is the goal of American Telesis to have a problem-free network and to maintain customer satisfaction 100% of the time. We do realize that occasionally problems arise and we will be as responsive to the needs of our clients as possible.

  
 
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