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Trouble
Reporting Procedures and Escalation List
x |
Level
One:
Network Control |
800.545.2107
24 hours a day, 7 days a week
Please have available:
• Company Name
• Contact Name and Telephone Number
• Your Circuit Identification Number if available
• Description of the Problem or Quality Issue
• Provide a call example within the last 24 hours
and we will attempt to duplicate the problem.
x |
Level
Two:
Supervisor
Network Control |
Laurie
Towler
800.545.2107
843.842.6099 Ext. 115
800.297.1122
843.842.9731 fax
x |
Level
Three:
Manager
Network Control |
Jim
Mitchell
800.545.2107
843.842.6099 Ext. 119
800.297.1122
843.842.9731 fax
x |
Level
Four:
Vice President
Operations |
Heather
Selbert
800.545.2107
303.485.1886
800.297.1122
303.485.1890 fax
x |
Level
Five:
Executive
Vice President |
Monica
Bauer
800.545.2107
843-.842.6099 Ext. 113
800.297.1122
843.842.9731 fax
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American
Telesis is confident that escalations will never reach a Level Four or Level
Five but, should the need arise, do not hesitate to escalate as outlined
above.
It is the goal of American Telesis to have a problem-free network and to
maintain customer satisfaction 100% of the time. We do realize that occasionally
problems arise and we will be as responsive to the needs of our clients
as possible.
Please click here to download our Customer /Client
Contact Sheet. |
