Support

Expect “Service” from your Service Provider

American Telesis Premier Service

800-545-2107

Rely on American Telesis for dependable, secure network services for your business. Our approach to client services ensures that you can receive frequent communications, hassle-free installations and personalized support for the life of your network.

 

As an American Telesis client you receive the following:

Sales Engineering — Pre-sale, American Telesis’ sales engineers perform a technical review to ensure order accuracy and optimum design.

Provisioning — Leading up your installation, our provisioning managers are focused on frequent communications. We micro-manage the provisioning process, communicating 15 distinct milestones on the way to your on-time installation.

Account Management — Your dedicated account manager is available for post – install support, including service changes, billing inquiries or service escalations.

Network Operations — American Telesis’ Colorado-based network operations center (NOC) is available for address service affecting issues 24×7 x 365. Average hold times are less than 60 seconds and you will speak with one of our technicians right away – not a call operator.

 

American Telesis established in 1992, is a facilities based provider of Wide Area Network solutions to every region in the U.S. We provide Network Monitoring from our NOC located in Colorado with “Live” service techs ready to assist. We offer 24/7 service with notifications for circuits at risk and hourly updates. We order and manage routers at a minimal charge along with offering a full compliment of managed services to our clients.

 

Reduce your cost of operations

US based technicians

Live help desk answers all calls

No voice response- ever

Tier 2 technicians

Hourly updates on all service tickets

24/7 service

Special team devoted to International Clients