“White Label” Services
Expect “service” from your service provider
Rely on American Telesis for dependable, secure network services for your business. Our approach to client service ensures that you receive frequent communications, hassle-free installations and personalized support for the life of your network.
As an American Telesis client you receive the following:
- Sales Engineering — Pre-sale, American Telesis’ sales engineers perform a technical review to ensure order accuracy and optimum design.
- Provisioning — Leading up your installation, our provisioning managers are focused on frequent communications. We micromanage the provisioning process, communicating 15 distinct milestones on the way to your on-time installation.
- Account Management — Your dedicated account manager is available for post- install support, including service changes, billing inquiries or service escalations.
- Network Operations — American Telesis’ Colorado-based network operations center (NOC) is available for address service affecting issues 24×7 x365. Average hold times are less than 60 seconds and you will speak with one of our technicians right away — not a call center operator.
American Telesis established in 1992, is a facilities based provider of Wide Area Network solutions to every region in the U.S. We provide Network Monitoring from our NOC located in Colorado with “Live” service techs ready to assist. We offer 24/7 service with notifications for circuits at risk and hourly updates. We order and manage routers at a minimal charge along with offering a full compliment of managed services to our clients. Our products include: MPLS, Ethernet, Dedicated Internet Access, IP VPN, Private lines, Ethernet Layer 2 connections and NNI- Layer 3 Interconnect.
Due to High Demand, American Telesis now manages other carriers’ networks under our “White Label Services” package. We will be your “service arm” for installation and maintenance. For our international carriers, we offer “International Connect”. Our program allows our International carriers to take the pain out of provisioning and maintaining the US portion of their International circuits. We transparently handle the US path of your International circuit. We have 11 meet-me rooms in the US where we can hand off your International customers’ circuit. We will handle the entire process: evaluation of the Bandwidth needs for your customer, to Ordering the CORRECT interface, cross-connect and routers! American Telesis does it all for less than you can do it yourself!